Returns Policy and Procedure

How to go about returning items

Please send the goods in an unused condition in their original packaging with a written letter detailing the reason for returning to the address given to you via email. All faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and some will have to be returned to our suppliers before we can accept them as faulty. Once we are satisfied the goods are faulty, we will offer a FREE repair, replacement, exchange or refund.

How to exchange or refund non-faulty items?

How to exchange faulty items?

Exchanging items